Terms & conditions

Item Descriptions

Please be aware that a proportion of the items that we sell are used and/or antique. These items therefore may carry minor flaws such as small scratches, marks and general wear and tear. Whilst we commit to photographing all flaws and describing all items as accurately as possible and would never mislead customers intentionally, please remember that descriptions are formulated in the opinion of an individual and are therefore subjective. Please email if you have any queries regarding an item, as we are only too happy to help.

You are invited to view any of our items which are on display in our newly opened showroom, open Mon – Fri 09:00 – 17:30 & Sat 10:00 – 17:00.

Payment Methods

We now accept all major Credit/Debit Cards, Cash in GBP, Euros & USD, BACS & Paypal. We do not accept payment via cheque.

Payments can be taken in person or over the phone (Office – 01543 375872      Mon–Fri 09:00 – 17.30 & Sat 10:00 – 17:00)

When using a promotional or discount voucher towards purchasing an item(s), we accept the following methods of payment: Credit/Debit Cards, or Cash in GBP.

Please note that only one promotional or discount voucher can be used at time of purchase. Promotional or discount vouchers cannot be redeemed against any items in our special offer promotion.

Deposit

A 50% deposit is required to reserve items. Please note all deposits are non-refundable. Any balance due must be paid in full prior to delivery. Bespoke items must be paid for in full at time of order.

Before You Order

Please check your order to ensure accuracy of the sizes, finishes, and colour. Your order will be placed exactly as submitted. It is really important that you make a note of the dimensions of the furniture you’re ordering to check that it will fit where you want it. Check access too, as our delivery teams need to be able to bring it into your home or property. If your furniture doesn’t fit, it’s classed as a cancelled order and unfortunately, you’ll incur costs. If your item is a bespoke piece we cannot accept returns. It is your responsibility to ensure that there is adequate access for any bespoke items, no refund or exchange will be offered in the event that the item will not fit, or cannot be manoeuvred, due to access issues, and the item will be left at your property. All measurements shown on the web site are given to us by each Manufacturer and may vary slightly from the actual measurement of the item once produced and received. When ordering a handmade table, please confirm each measurement to ensure that your table meets your specific requirements. On our website, we strive to provide an accurate representation of the finishes; however, due to changes in lighting and a wide variety of resolution qualities on different computer monitors, some colour variation is possible. To determine the exact colour of a finish, we suggest that you examine the actual product or see if a finish sample is available. As wood is a natural product, it is subject to movement if exposed to extreme changes in temperature. When tables are placed directly on under-floor heating or in very brightly lit rooms (e.g. a conservatory) it has an adverse effect on the timber. Therefore we will not guarantee tables if placed in these environments. All calls are recorded and monitored for quality and training purposes. By providing your email address to us, you expressly consent to receive marketing and other necessary communication emails from us. If you would like to opt out of email marketing, please inform a member of staff at point of order.

Returns Policy

Please take time to check your items over carefully before signing to accept a delivery; by signing the delivery note you are agreeing that the item(s) you have received are in no way damaged, faulty or incorrect. If you do notice your item(s) to be faulty after delivery or collection this must be reported to us within 48 hours of receiving the items and we will endeavour to replace them as soon as possible at no extra cost to the customer. Alternatively, the damaged or faulty item(s) can be returned to us and a full refund will be given (cost of item(s) plus delivery charge).  Please note that different batches of furniture may have slight variations in colour, this includes paint, fabrics and wood, this is something that is out of our control and we therefore cannot offer an exchange or refund in this instance. If for any other reason the item(s) is returned, the order will be refunded minus a collection charge. The collection charge will be equal to the delivery cost; if the item was advertised as having free delivery, the cost of collection will be at the discretion of the management. You are welcome to arrange your own method of return, in which case you will be given a full refund and will not be charged an additional fee. If you collect your item(s) from our showroom, and then wish to have an exchange or refund for any reason, it is your responsibility to return the item(s) to us and cover the cost of redelivery, if required, as is the case with any in-store purchase. Please note that if you are arranging your own return method, it is your responsibility to ensure the items arrive to us in their original state. Refunds are issued via cheque. Please make sure that all items are correctly and properly wrapped in the packaging provided upon delivery. Any items that are returned to us in inadequate packaging, which subsequently get damaged in transit, will not be refunded. Items must be returned within 14 days of receipt for a full refund, less return costs – provided that the item(s) is in the same condition as it was when sold. Sales, returns and exchanges received outside of this time frame will not be accepted. If you need to cancel your order within the time frame specified, we will charge an administration fee of £50.00 per item. Please note that credit notes are valid for a maximum of six months from the date of issue. Reproduction items come with a twelve-month guarantee. We have a testing process to ascertain whether an item has been cleaned with commercial cleaning products. We will not guarantee any of our metal tables if commercial cleaning products have been used to clean them. We will not guarantee any of our items if used outside, unless otherwise stated in the product listing. Antique and vintage items do not come with a guarantee and are sold as seen. Unfortunately, we cannot guarantee our items if delivered outside of the UK. This is due to the increased cost of shipping to and from non-UK countries. Customers wishing to return, exchange or seek a refund for an internationally purchased item, for any reason, will be liable for all costs incurred for return and redelivery.

Delivery

Quotes for delivery charges are based on normal delivery conditions. The delivery quote you receive is guaranteed to be within 10% of the quoted price not withstanding any special items. Special items must be agreed upon at the time the order is placed. The customer will be responsible for all delivery charges including those which exceed those quoted by Peppermill Antiques Ltd. Please note that larger orders may incur an additional charge for assembly. If there are any parking restrictions at your location you must advise us of this at point of order. We will be unable to deliver unless we have the necessary permission or permit. The goods will be returned to our warehouse and another delivery will need to be arranged. If we need to return for a second time you will need to pay an additional delivery charge beforehand. This also applies to failed attempted deliveries due to you not being present at your delivery address. We use a network of delivery companies, and therefore your item may arrive by post, courier, or on a pallet. If your item is delivered via pallet, please be aware that this is a kerbside delivery, and it will be your responsibility to dispose of the pallet appropriately. If there are any issues with this delivery method, please contact us prior to placing you order so that we can endeavour to make suitable alternative arrangements. You should notify us of any discrepancies regarding your delivery within 24 hours of the delivery being made. If you have arranged a delivery time with one of our couriers, or ourselves, we require 48hours notice if you need to reschedule; any cancellations within 48 hours of a specified delivery time will incur a second delivery charge.

Expected Time Of Delivery

The delivery times depends a great deal upon availability. If the items are in stock we average 1 to 2 weeks. It is possible you may receive your items sooner and we will always do everything we can to ensure timely delivery. Please Note: These are estimates, not guarantees. Allow a little longer for Scotland, Ireland, Cornwall and during the Christmas period.

Damaged Furniture

Occasionally, the furniture may experience minor damage during shipment or it may contain manufacturer defects. Please take your time and inspect all the furniture upon delivery and denote any damages or defects on the delivery ticket, as it is much easier to have these problems corrected when denoted on the delivery ticket. PLEASE DENOTE ON DELIVERY SLIP EVEN IF YOU KEEP AN ITEM.

Maintaining your products

The customer is responsible for looking after his/her products and taking the necessary measures to maintain the look of the items. Tables in particular will experience wear and tear due to the extensive use they receive. We recommend that our wood tables be treated regularly with a clear matt Osmo oil or Briwax, depending on the finish, in order to preserve their appearance. Please contact a member of staff if you would like any further advice on how to care for your furniture.

Unpaid Balances

Any balance more than thirty (30) days past due shall bear interest at the rate of ten percent (10%) per annum. In the event collection efforts are necessary, the customer shall be responsible for all expenses of collection including legal fees and costs.

Storage of Goods

We are happy to store you item(s) for up to 6 weeks providing they have been paid for in full, at no extra cost. If we need to store items for any longer than that we will charge storage at 5% (payable prior to delivery) of the cost of the item per month unless specifically arranged beforehand at the point of order. Any item stored for more than 30 days is exempt from our usual returns policy.

Title to Goods

Title to goods passes to you at the time of delivery.