Terms & conditions

Item Descriptions

Please be aware that a proportion of the items that we sell are used and/or antique. These items therefore may carry minor flaws such as small scratches, marks and general wear and tear. Whilst we commit to photographing all flaws and describing all items as accurately as possible and would never mislead customers intentionally, please remember that descriptions are formulated in the opinion of an individual and are therefore subjective. Please email if you have any queries regarding an item, we are only too happy to help.

You are invited to view any of our items which are on display in our newly opened showroom, open Mon – Fri 09:00 – 17:00, Sat 10:00 – 16:00 & Sundays 11:00 – 16:00.

Payment Methods

We now accept all major Credit/Debit Cards, Cash in GBP, Euros & USD, Cheque, BACS & Paypal

Payments can be taken in person or over the phone (Mobile – 07958 443537 or Office – 01543 375872 Mon–Fri 9am-5pm, Saturday 10am-4pm & Sunday 11am-4pm)

Deposit

Up to 50% deposit is required on orders. When the furniture arrives at our warehouse you will be notified and required to pay the balance.

Before You Order

Please check your order to ensure accuracy of the sizes, finishes, and colour. Your order will be placed exactly as submitted. It is also important to take measurements to make sure the furniture you are purchasing will fit through your house and can be placed in the area of your choosing. All measurements shown on the web site are given to us by each Manufacturer and may vary from the actual measurement of the item once produced and received. On our website, we strive to provide an accurate representation of the finishes; however, due to changes in lighting and a wide variety of resolution qualities on different computer monitors, some colour variation is possible. To determine the exact colour of a finish, we suggest that you examine the actual product or see if a finish sample is available.

Returns Policy

Items must be returned within 14 days of receipt for a full refund less delivery and return costs – providing the item is in the same condition as it was when sold. A 15% re-stocking fee is applicable on all goods unless faulty or damaged.

Delivery

Quotes for delivery charges are based on normal delivery conditions. The delivery quote you receive is guaranteed to be with in 10% of the quoted price not withstanding any Special items. Special items must be agreed upon at the time the order is placed. The customer will be responsible for all delivery charges including those which exceed those quoted by Peppermill Antiques Ltd. If there are any parking restrictions at your location you must advise us of this at point of order. We will be unable to deliver unless we have the necessary permission or permit. The goods will be returned to our warehouse and another delivery will need to be arranged. If we need to return for a second time you will need to pay an additional delivery charge beforehand.

Expected Time Of Delivery

The delivery times depends a great deal upon availability. If the items are in stock we average 1 to 2 weeks. There is a great chance you will receive your items quicker and we will always do everything we can to ensure timely delivery. Please Note: These are estimates, not guarantees. Allow a little longer for Scotland, Ireland and Cornwall.

Damaged Furniture

Occasionally, the furniture may experience minor damage during shipment or it may contain manufacturer defects. Please take your time and inspect all the furniture upon delivery and denote any damages or defects on the delivery ticket, as it is much easier to have these problems corrected when denoted on the delivery ticket. PLEASE DENOTE ON DELIVERY SLIP EVEN IF YOU KEEP AN ITEM

Unpaid Balances

Any balance more than thirty (30) days past due shall bear interest at the rate of ten percent (10%) per annum. In the event collection efforts are necessary, the customer shall be responsible for all expenses of collection including legal fees and costs.

Storage of Goods

We are happy to store you item(s) for up to 6 weeks providing they have been paid for in full, at no extra cost. If we need to store items for any longer than that we will charge storage at 5% (payable prior to delivery) of the cost of the item per month unless specifically arranged beforehand at the point of order. Any item stored for more than 30 days is exempt from our usual returns policy.